1. Introduction and Agreement
These Terms and Conditions govern all exterior property maintenance and cleaning services provided by BD Premium Property Care Limited ("we", "us", "our") accessed via bdpropertycare.ie or booked directly by any client ("you", "your"). By booking an estimate, using our online estimator tool, or permitting us to commence work on your property, you agree to be legally bound by these Terms and Conditions.
2. Quotations and Pricing
All estimates generated via bdpropertycare.ie or provided directly are valid for 30 days from the date issued unless otherwise specified. Online estimates are based on general measurements or information provided by the client; if hidden issues, unexpected severe contamination, structural defects, or inaccurate details arise once work begins, we reserve the right to adjust the price, and any variation will be discussed and agreed with you before proceeding. All prices quoted may be subject to VAT where applicable.
3. Client Responsibilities and Property Access
The client must ensure uninterrupted access to the property, including outdoor water sources, electricity supply (if required), and work areas, on the scheduled date and time. The client warrants that external surfaces, drainage, windows, and seals are in a sound state of repair and capable of withstanding standard professional cleaning methods. Any pre-existing damage, fragile surfaces, loose roof tiles, faulty seals, or leaky windows must be disclosed prior to work commencing; we are not liable for pre-existing damage revealed during cleaning. For safety, children and pets must be kept away from the immediate work zone at all times.
4. Water and Power Supply
Unless otherwise agreed in writing, the client agrees to supply access to an outdoor water tap and electricity if required. The client is responsible for ensuring adequate water pressure and flow; we accept no liability for equipment disruption or delays caused by insufficient or interrupted local water supplies.
5. Liability and Limitations
We clear gutters and downpipes of blockages but do not inspect underground drainage integrity, and are not responsible for overflow or pooling caused by blocked underground downpipes or full soakaways. We apply industry-standard methods on exterior surfaces but accept no liability for stripping loose, degraded, or flaking paint/render that was already failing, nor for minor botanical drift or damage to plants and landscaping unless caused by gross negligence. Any claims for property damage alleged to have been caused by our team must be reported to us in writing within 48 hours of service completion, accompanied by photographic evidence.
6. Weather and Scheduling
Exterior property maintenance is weather-dependent. In the event of severe weather (heavy rain, high winds, freezing temperatures), we reserve the right to reschedule the job to the next available date without financial penalty.
7. Payment Terms
Payment is due upon completion of the work unless a prior corporate credit or invoice agreement has been established in writing. Accepted payment methods include bank transfer, card, or other platforms specified on your invoice or via info@bdpropertycare.ie. Late payments may incur a fixed administrative late-payment charge and reasonable debt recovery costs, in line with applicable Irish commercial payment regulations.
8. Cancellation and Rescheduling
Clients may cancel or reschedule a booking by providing at least 24 hours' notice prior to the scheduled start time. Cancellations made with less than 24 hours' notice, or instances where our team arrives on-site and cannot gain access due to client fault, may be subject to a call-out or cancellation fee.
8.3 Statutory Cancellation Rights (Distance Contracts): Where you book as a consumer via a distance means (our website, online form, or telephone), you may also have a statutory right to cancel your contract within 14 days of booking, without giving a reason, under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013. By confirming a service date that falls within this 14-day period, you expressly request that we begin work before the cancellation period ends, and you acknowledge that once the service has been fully carried out, you lose this right to cancel. If you cancel after work has started but before it's finished, you will be liable to pay an amount proportionate to the service already provided up to that point.
9. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Ireland, and the courts of Ireland shall have exclusive jurisdiction over any disputes.
10. Contact Information
For any queries regarding these Terms and Conditions or our services, you can contact us via our official website at bdpropertycare.ie or through our professional email at info@bdpropertycare.ie.
